Customer communication platform
Social networks, marketplaces, messenger, push, email, SMS, calls and webhooks stop being eight separate tools. Every conversation becomes one thread with shared history, delivery statuses and common rules.
A channel is a delivery method, not a separate system. Add them one by one while contacts and conversation history stay shared.
Messages from communities and direct chats arrive in the same thread. An operator replies — not a separate «social media person».
Questions and reviews from platforms gather together with the rest, so a buyer is not lost between seller cabinets.
Threads, groups and channels with posts, plus a widget on the site and in the app. Conversations live with you, not in someone else's service.
Notifications on iOS, Android and in the browser. Topics, scheduling and delivery statistics.
We provide the mail server itself — email goes out without hooking up an external delivery service. Templates, merge fields and a sending history.
Short messages through a connected carrier — for when delivery matters at any cost.
A call starts straight from the customer profile and stays in the same history: who called, when and how it ended.
Events flow to your stack, with data available through REST and gRPC. We handle retries.
Commy Me connects messages to a contact, not to a channel. An operator opens one profile and sees the complete conversation: what the person wrote on social, what they asked on a marketplace and whether the push arrived.
They write on social, reply to an email, call or open a push — the entry point does not matter.
It joins the existing customer thread instead of creating another duplicate record.
The operator answers where the conversation started or moves it to another channel.
Every delivery has a status and a reason. Failed messages are retried instead of disappearing.
It all comes down to one thing: the message has to arrive, the conversation has to stay — and the conversations have to make sense.
A model reads the correspondence and call transcripts: what people ask most often, where a conversation went wrong, what was left unanswered. You see the picture without listening to a hundred dialogues.
Calls and video meetings turn into text and land in the same history. You can search a conversation by words instead of replaying the recording.
Every conversation gets a score — from the customer and against your quality rules. You see who answers fast and to the point, and where someone was left unhappy.
Emails, SMS and push are built from templates with merge fields. The text is edited once and works in every channel.
A campaign is assembled in one place: segment, channel, text and send time. The same scenario goes out by email, push or SMS — whichever reaches the person best.
One table for every channel: what went out, where, when and with what result. You see what gets read, what gets opened and which channel leads to a reply.
Yes. Teams usually start with live chat or push notifications and add other channels later. The conversation history remains shared.
No. Commy Me handles communication rather than accounting. Webhooks and APIs let it work alongside your existing systems.
Yours. Connect your own SMTP or email platform and a supported SMS operator. Commy Me manages delivery, history and retries.
The attempt is recorded with its status and reason, then retried according to schedule. Nothing disappears silently.
Eight: social networks, marketplaces and aggregators, messenger, push, email, SMS, audio and video calls, plus webhooks with an API and SDK. Channels are added one by one and share the same contacts.
It reads them: AI goes through the thread and sums it up, calls and video are transcribed, conversations and calls get scored. Alongside sits a campaign panel for email, push and SMS, plus shared analytics.
The platform links them by contact rather than by channel: a message joins the thread of an existing person instead of creating another customer. The operator opens one card and sees the whole conversation.
Yes. The operator answers where the conversation started or moves it to another channel — the history stays one.
Tell us how customer conversations work today. We will assemble the right setup and demonstrate it with real data.
winwin@commy.me
